Want to make communication your company’s superpower?
In this guide, I share 5 facts you should know and do to enhance your internal team communication. Whether remote or in-house.
Also, check out our ultimate guide to team communication.
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What internal team communication facts should a CEO know?
Here they are.
1. Clear and concise communication
Hugues Joublin, CEO and founder of Salience Communication emphasises brevity and clarity.
“When sending out an email or memo to your employees, ensure the message is clear and specific,” says Hugues.
“Clear and specific message means you’re avoiding doubt or vagueness,” Hugues adds.
Hugues suggests ensuring that your employees understand your message. And communicate what action they need to take.
How do you make your messages clear and concise?
Make them short and direct.
Writing less makes you more likely to focus on the major topic. The more focused you stay on the topic, the more likely your employees will understand your message.
Clear and concise internal team communication removes ambiguity and doubts.
Fewer doubts mean your employee will not keep coming back to ask questions.
So, always define exactly what you want from your employees. And keep your messages direct and short.
This brings us to our next point – short messages don’t mean using slang.
2. Use professional language
Hugues says, “Always use professional language when communicating with your employees.”
“When using professional language at the workplace, you must avoid slang,” Hugues explains.
Hugues adds that using professional language is respectful and helps employees understand your message.
3. Avoid sharing too much information
Dianna Booher, CEO and communication strategist at Booher Research Institute, advises against excessive sharing.
“By sharing too much information, you often lose your employees’ interest,” says Dianna.
Dianna adds that providing too many directions, explanations, or presentations simultaneously can create confusion.
“Most CEOs complain about how their employees get confused,” Dianna says.
Sharing too much information can overwhelm your employees.
So avoid lengthy meetings, for starters.
Instead, schedule short bi-weekly meetings to ensure your teams remain attentive and productive.
4. Summarise your point
Dianna suggests you should determine what you want to say and then talk or write to your employees.
“First think, then write and then speak in front of your employees,” Dianna says.
“You confuse employees when you don’t know exactly what you want to say. Or if you say whatever comes into your mind,” Dianna says.
“Don’t make your employees draw a conclusion of the meeting by themselves. Always summarise your meetings and topics,” Dianna adds.
Include all the essential points while summarising a meeting, email, or discussion.
Summarising your points is easy.
Set a small dedicated time to summarise your points at the end of every meeting. You can even add a slide in your presentation under the title “overview”.
As for emails, you can add summary points in your subject line.
5. Repeat important information
Ben Cashion, Executive Coach and Strategist at Cashion Strategies stresses “less volume of ideas, more repetition of what is most important.”
Another expert also emphasises this point.
Adrian Dearnall, founder and CEO of Euro Business Media, says, “Stay consistent and repeat important information at every opportunity.”
“Remember, you and your team may get tired of your message. But you still have to repeat a few more times,” says Adrian.
That’s some helpful advice from Adrian and Ben.
Successful leaders are well aware of the power of repetition.
Repeating important information helps you clarify your message to employees.
Moreover, simple repetition helps your employee’s brain digest important messages.
Once they digest your instructions, they’re more likely to respond and engage in the project.
And, of course, an engaged and responsive employee is more productive for your company.
No need to repeat your message in one single meeting. Instead, you can send soft reminders to your employees via newsletters.
Another way is to use a communication app to send reminders and information. You may already use one for your team, but I invite you to compare the top team communication apps to see what’s possible.
A communication tool like Talk Magnet lets you send one-on-one or group messages. Schedule a free demo now. Or Try it for free.
